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But First, Coffee is a live weekly talk show where Jackye Clayton and John Baldino bring candid, insightful conversations about the world of work, leadership, and all things people. Each episode blends expert insight with real-world experience—covering employee engagement, leadership, inclusion, technology, and culture. It's not just HR theory; it's HR reality, poured fresh each week.
Plenty of workers leave earned vacation on the table, and this conversation digs into why that happens and what leaders can do about it. Jackye Clayton and John Baldino unpack how micromanagement, guilt, and unclear policy quietly discourage people from using time they have already earned, and why u...
Most companies promote their strongest individual contributor into management, then act surprised when that person manages like one. Jackye Clayton and John Baldino unpack why managing is a separate job that demands its own training, authority, and support, and what leaders owe a new manager before ...
Two trends are pulling the workweek in opposite directions, and most companies are quietly picking a side. John and Jackye weigh the four-day and reduced-hours movement against the expanding return-to-office wave, and land on a sharper question than the schedule itself. A shorter week only delivers ...
Two employees can clock in at the same company and live in completely different economies. Corporate and white collar roles are being trimmed while frontline, warehouse, and service talent is courted harder than ever. John and Jackye dig into the split, anchored by Walmart's May 2026 move to cut rou...
Nearly a quarter of the US workforce is now 55 or older, and a retirement wave is set to take decades of institutional knowledge with it. John and Jackye dig into why succession planning has been neglected for years, how AI can help capture what veteran employees know before they walk out the door, ...
Workplace celebrations sound warm and simple until you realize not everyone wants a sheet cake with their name on it. This conversation unpacks how to recognize people at work without overstepping, why the line between a work friend and being friendly matters, and how HR can honor connection while s...
John and Jackye sit down with the question every HR pro and parent of a new grad is watching this year. The Class of 2026 is walking into a labor market that does not look like the one their parents were trained for. Hiring is flat, traditional pathways have splintered, and the systems built to filt...
Performance reviews promise clarity and growth, yet the people running them quietly pay an enormous tax in time, focus, and emotional labor. This episode unpacks what that tax actually looks like for managers, why it keeps growing, and what HR and leadership can do to stop treating review season as ...
Employers are deploying keystroke logging, screen capture, and AI scoring at record pace, and the result is a workforce that no longer trusts the people signing the paycheck. John and Jackye unpack what surveillance technology is actually measuring, why it backfires on managers who lean on it, and h...
John and Jackye bring you a taped highlights edition straight from WorkHuman 2026. They unpack the conversations, themes, and on-the-ground takes that defined this year's gathering of HR and people leaders, and translate it all into what it actually means for the way work gets done now. Key Takeaway...