AI Was Supposed to Make Implementations Cheaper. It Hasn't.

Bonnie Tinder has been to 15 HR Tech conferences, and her company, Raven Intelligence, collects peer reviews of HR and ERP implementations, so she sees what actually happens after the contract is signed. Her data has two surprises in it.The first is that customers love their implementation partner more than their software, and that gap has shown up every year since Raven started measuring it in 2018. The second is that AI hasn't made implementations cheaper or faster yet. Some of them now cost more and take longer than they used to.We also talk about what Bonnie would invent if she could build the future, which involves technology you notice less and fewer meetings, and her strategy for surviving the expo floor: touch grass.Recorded live at HR Tech 2026 in Las Vegas. This is one of four conversations from the show, and the full episode with all four is here: https://youtu.be/spO24X6cueEGUEST:Bonnie Tinder, Raven Intelligence: https://www.linkedin.com/in/bonnietinder/CONNECT:Website: https://www.themegandamyshow.com/Instagram: https://www.instagram.com/megandamyshow/LinkedIn: https://www.linkedin.com/company/the-meg-amy-showhttps://www.linkedin.com/in/megbear/https://www.linkedin.com/in/amy-wilson-insight/