In this episode of Higher Power Radio, Rick Girard sits down with Zac Gregg of Vital Design to tackle a problem that quietly drains momentum inside growing companies: hiring and placement misfires. When leaders feel stuck, burnt out, and buried under endless “fix-it” processes, the real culprit often isn’t culture, systems, or motivation—it’s the wrong people in the wrong seats (or the right people placed incorrectly).

Zac shares hard-earned lessons from scaling Vital Design from a small team to a 100+ person agency, explaining how “hitting the ceiling” shows up across companies, departments, and individual roles. Together, they unpack how process bloat becomes a defense mechanism against avoidable mistakes—and how leadership teams can use EOS tools like the Accountability Chart and People Analyzer to diagnose what’s actually broken.

What You’ll Learn

Why burnout and culture breakdowns are often symptoms—not root causes
How process overload can become a crutch that lowers standards
The three most common “ceiling” problems: company, department, or person
Why leaders avoid people problems (and why it always costs more in the end)
A practical rule: If you add process, subtract something else
How to separate org structure decisions from people decisions using EOS tools
Why top performers don’t automatically become strong managers—and what to do instead
How core values reduce process needs by improving decision-making quality

Guest Links:

LinkedIn: Zac Gregg

Company: Vital Design

Host Links:

LinkedIn: Rick Girard

Company: Intertru, Inc.

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Podcast: Hire Power Radio Show & Podcast

Book: Healing Career Wounds (Amazon)

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Why More Process Does Not Solve People & Performance Issues with Zac Gregg

Why More Process Does Not Solve People & Performance Issues with Zac Gregg

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